Delivery

Delivery Information for Ausport Superstore Online Orders

Ausport Superstore sends all parcels via Australia Post’s Standard Domestic Shipping E-Parcel Trackable service. Most customers will be charged a flat rate for shipping depending on the Post Code of the delivery address; this will be calculated in the final stage of the checkout process.

Some items and/or post codes are unable to have delivery calculated via this method, and such items/post codes will be flagged in the final stage of checkout as “Shipping Calculated on Order”. This means that, after the order is submitted, our staff will calculate the delivery costs for item (as price will be affected by the size, quantity and weight of the order & the delivery location). The item will either be sent in a satchel (where possible), or sent via the parcel service. This will be a flat rate ($11) plus a charge per kilo (can range from 80c - $5.00 per kilo depending on your postcode).

If you would like to be notified of the cost of your freight please contact us. We are happy to supply this. If you choose to pay via PayPal or direct debit we will email you with the final cost including freight. If you submit as a quote, we will reply with a PDF.

Australia Post’s Standard Domestic Shipping E-Parcel Trackable service requires a signature at the time of delivery. This means that if no one is present at the time of delivery, the driver will leave a card with a collection address. If you would like Australia Post to leave your parcel at the door or on your premises, please indicate this on your order, or call Ausport on (03) 9764 1511 with a confirmed order number and our despatch team staff will be able to assist you.

Australia Post Express Services

Ausport Superstore can also send your order via express post upon request. Depending on the size of the order it may be able to be sent in one of 3 express satchel sizes (500g, 3kg and 5kg). Items bigger than a shoe box (e.g. a Bat, Catchers Set, Large Bags or a Batting Tee) will need to be sent via Australia Post Express Parcel service, the cost of service is calculated based on the size & weight of the item as well as its delivery location.

If you would like your order to be sent via express post, call Ausport on (03) 9764 1511 with your confirmed order number & a despatch team staff member will be able to assist you.

Free Delivery Offer - 5kg Limit

Our policy has changed!

Online orders that exceed $250 may qualify for Ausport’s Free Delivery Offer. This offer is for orders over $250 of qualifying products to Australian Metropolitan areas & most Country areas*. Orders over the total of $250 will receive free shipping if your order weighs less than 5 kilos.

*Country areas that are excluded from the $250 free delivery offer are Far Northern Queensland, Western Australia [with the exception of Metro Perth] and Northern Territory. These areas may be offered a reduced price on the total of their freight.

Express orders cannot be sent for free & will be charged at the Express rate.

We reserve the right to change this free freight offer without further notice.

Tracking your Parcel Click Here

After your parcel has been picked up, you will receive an e-mail from Australia Post with a tracking number for your item. Using the link above (also included in the e-mail), you can track the item 24/7. The tracking service will show all of the updates on your item as it makes its way to the delivery location.
Simply copy the tracking number from your e-mail into where it states “Enter tracking number” on the Australia Post site. If you did not receive a tracking number on your invoice please call Ausport on (03) 9764 1511 and a despatch team staff member will be able to assist you.

Items listed as ‘In Transit’

Some items may be listed on the tracking service as ‘In Transit’ with little or no updates since it was picked up from our warehouse. This simply means that it is still on the way to your local post office. If you do not see any updates on the tracking service after 5 business days, please contact Ausport on (03) 9764 1511 and a staff member will be able to contact Australia Post on your behalf for an update on your parcel.

Estimated Delivery Times

Depending on the delivery location & the delivery service used, the expected delivery time can vary between 3 – 15 business days after the order is placed. Below is a chart of estimated delivery times after the order has been placed based on your location.

LOCATION

ESTIMATED DELIVERY TIMES*

Melbourne metro

3-5 Business Days

Sydney metro

4-8 Business Days

Australian Capital Territory 

4-8 Business Days

Brisbane metro

4-10 Business Days

Adelaide metro

4-8 Business Days

Perth metro

6-12 Business Days

Tasmania

5-10 Business Days

Northern Territory

6-12 Business Days


*PLEASE NOTE:
 Once your parcel has left our warehouse, Ausport has no control over when your parcel will be delivered. The delivery times on our website are merely a guideline given to us by Australia Post. Ausport also claims no responsibility for anything that may happen to your parcel while it is en route. Ausport will not issue refunds for any parcel that is lost or damaged by any freight/courier company that your item is being delivered by.
  

COURIER (Melbourne Metropolitan only)

Ausport Superstore can send your products via courier service within the Melbourne metropolitan area. 
Order must be placed prior to 10am for same day delivery by the courier company. 
Please call 03 9764 1511 and speak to an Ausport staff member if you would like to utilise this service**.

**PLEASE NOTE! As previously stated, Ausport cannot guarantee any delivery time as the delivery of the item is out of our control once it has been picked up. Ausport claims no responsibility for the delivery of services of express post & couriers and as such, Ausport will not issue refunds for delivery costs of items that did not meet expected delivery time frames.

International Shipping

For delivery outside of Australia the total delivery cost will be confirmed after we receive your order and check the destination. (GST/Sales Tax is not applied to orders shipped outside of Australia)

For international orders, your local Customs Duty and/or Sales Tax and other taxes may be payable, please contact the customs office in your destination country for more information. 
(By law, Ausport Superstore is required to declare the true value and nature of any products exported overseas)

Ausport Superstore sends International parcels by Australia Post Express International Shipping only. If you would like a quote on shipping before placing your order, please email sales@ausport.com.au with the complete list of items & delivery address. All prices & shipping costs will be in Australian Dollars.