FAQs

If we haven’t answered your question please contact us for further information

Please direct: -

Orders

- How do I place an order?
There a multiple ways to place an order with Ausport Superstore. You can place an order online, through email, over the phone or via fax.

To place an order online simply add the items you require to your cart and proceed to the checkout where you will be able to select a billing method and a delivery method. You will receive an automated confirmation email from Ausport. Some payment methods will require further contact from Ausport Superstore before your items will be despatched.

To place an order via email just email through your required items to sales@ausport.com.au

To place an order over the phone from within Australia – 03 9764 1511 from outside Australia – +61 3 9764 1511

To place an order via fax please fax your required items to

Within Victoria – 9764 1412
Within Australia – 03 9764 1412
Outside Australia – +61 3 9764 1412

- What are my payment options?
Payment methods accepted by Ausport Superstore are: -

  • Credit Card (Visa & Mastercard)
  • Bank Transfer/ Direct Deposit/ International Money Transfer
  • Cheque/Money Order
  • PayPal
  • Account Customer (for clubs/schools/business)

Further information regarding payment methods is available here

- How do I change or cancel my order?
Ausport cannot guarantee you will be able to make changes to your order once it has been processed – however if you would like to make a change to your order we advise you to contact us via email (sales@ausport.com.au) or phone (03 9764 1511) as soon as possible.
If you would like to cancel an order once it has been processed please contact us via email or phone as soon as possible
Once an order has been invoiced/despatched no changes or cancellations will be possible without going through the returns/exchange process

- How do I know that my online order went through?
If you placed your order online, you will receive an automated confirmation email from Ausport Superstore.

- Will my credit card be charged immediately?
No, your credit card will not be charged until your item is being despatched.

- Is ordering over the internet secure?
Yes, Ausport takes all due care to make online ordering as secure as possible.

- An order I received was had faulty/missing/incorrect items?
Despite all care made by Ausport staff sometimes errors do occur. If you have received an order where an item is faulty, missing or incorrect please get in contact with Ausport via email (sales@ausport.com.au) or phone (03 9764 1511) as soon as possible

Delivery

- When will my order be despatched?
Please allow 1-3 days for your order to be processed. Once your order has been processed, your order will be despatched as soon as payment has been received (this may take up to 48 hours for payment methods such as PayPal, Direct Deposit, etc.)

- What are my delivery options?
Ausport offers standard and express delivery options via Australia Post for domestic and international parcels.
Ausport also offers a courier service in metropolitan Melbourne.
Other options may be available if necessary – please contact Ausport via email (sales@ausport.com.au) or phone (03 9764 1511).
Further information regarding delivery options is available here.

- Do you ship outside Australia?
Yes, we can ship outside Australia!
Please note that international orders may be subject to Customs Duty and/or Sales Tax – we recommend that you contact the customs office in country of destination for more information.

- Where is my order? How can I track it?
All domestic standard and express parcels are through Australia Post’s traceable delivery service. Your invoice will contain a tracking number which you can use to track the status of your parcel here. If you have any concerns with the status of your parcel or any issues with the tracking number, please contact Ausport via email (sales@ausport.com.au) or phone (03 9764 1511).

- Can I change the delivery address of my order?
Ausport cannot guarantee any change in delivery address once your order has been placed. If you have not received an order invoice and wish to change your delivery address, we recommend contacting Ausport via email (sales@ausport.com.au) or phone (03 9764 1511) as soon as possible.

Returns

- What is your returns policy?
Detailed information regarding Ausport’s return policy is available here.

- Can I return an item to exchange for something else?
Absolutely! As long as the item for exchange is still in its original sale condition (unopened, unused) Ausport is happy to exchange your item for something else. 

- Does Ausport offer refunds?
Ausport does not offer refunds, However we are more then happy to exchange (for exchange see above) or offer a store credit.

- How do I ship my return?
We don’t mind how you ship your item back to us as long as it is securely packed to protect against damage on the way. We do require you ship it back to us as pre-paid freight as we will not accept goods marked ‘return to sender’ or ‘receiver pays’.
Make sure that you address your return to

11 Rushdale Street
Knoxfield, 3180,
Victoria, Australia

- I’ve returned an item, have you received it?
Please note that it may take up to seven business days for us to receive your return. We will be in contact with you as soon have we have received your item.

- What happens if I forgot to include a returns note?
Don’t worry if you have forgotten to include a note with your return. We just request that you please make sure you get in contact with us via email (sales@ausport.com.au) or phone (03 9764 1511) as soon as possible.

Product

- Do you have size charts?
Absolutely! All of our sizing charts/guidelines are located here.

- How do I know which bat/glove/cleats are right for me?
At Ausport we want everyone to be satisfied with their equipment choices and we recommend that you speak to our knowledgeable staff for assistance in choosing the right products for you! Whilst we recommend coming into the store so that you can try on different options, we understand that this is not always possible and so if you are after some help selecting equipment we ask that you get in contact with us via email (sales@ausport.com.au) or phone (03 9764 1511) and we will aim to help you find exactly what you need!

- Do you have gift vouchers? How do I order one?
We absolutely have gift vouchers! More detailed information regarding our gift vouchers and how to order them can be found here.