Returns and Exchanges
Ausport Superstore Returns Policy
Ausport Superstore is happy to accept returns, whether it be due to change of mind or sizing issues, etc. This will either be handled via an exchange or store credit. Items must be in as new condition, with the original manufacturer's tags attached (where applicable). Receipt or tax invoice must be presented.
Returns and exchanges must be within 30 days of original purchase date.
We do not offer cash refunds under any circumstances.
Should you have any queries, contact Ausport directly using the informaion on the Contact Us page.
The majority of warranty returns (including Out of Box Failure) are now handled directly by the product manufacturers or their authorised service centre.
Ausport Superstore can handle the return on your behalf but it is generally much quicker to deal with the manufacturer directly.
All Warranty claims are not with Ausport , but with the Manufacturer concerned.
All Returns sent back to Ausport MUST BE pre-paid freight.
Ausport will NOT accept return to sender or receiver pays.
Please note some items have a one time replacement warranty (eg. bats & cleats). For further information please contact Ausport.
To confirm the returns procedure for a particular manufacturer please send an email to Returns@Ausport.com.au
In the event of a product return to Ausport Superstore we will issue you with an RA (Return Authorisation Number), we cannot accept product returns without an RA.
Where necessary returned products will be inspected and tested to clarify the exact nature of the fault. If a fault cannot be found we will have the option of returning the product(s) back to you.
To obtain an RA please send an email to Returns@Ausport.com.au with the following information:
- Your Order/Invoice Number
- Invoice Date
- Contact details
- Reason for return
The RA is only valid for 7 days, if products arrive after this we may not be able to accept them.
Once you have received the RA you can prepare the product for delivery to us and enclose the following items:
- Copy of your original Invoice/Order Confirmation
- Copy of the email from us confirming the return
- Original packaging and ALL parts & accessory items that came with your product
Write the RA clearly on the outside of the parcel/package (please do not write the RA on the product itself)
(The address for returns will be confirmed when you receive your RA Number)
We will notify you as soon as we have received your returned product and keep you updated on its status.
Ausport Superstore cannot accept responsibility for loss or damage to products occurring in transit on return to our warehouse.
Ausport Superstore may not accept product returns if any of the following apply:
- Incomplete or missing parts
- The customer has simply changed their mind or decided they do not like the goods
- There are signs of physical damage to the product
- The product has been damaged due to unreasonable or unintended use
We will notify you as soon as we have received your returned product and keep you updated on its status