Delivery

Australia Post Express Services

Ausport SuperStore can also send your order via express post upon request. Depending on the size of the order it may be able to be sent in one of 3 express satchel sizes (500g, 3kg and 5kg). Items bigger than a shoe box (e.g. a Bat, Catchers Set, Large Bags or a Batting Tee) will need to be sent via Australia Post Express Parcel service, the cost of service is calculated based on the size & weight of the item as well as its delivery location.

If you would like your order to be sent via express post, call Ausport on (03) 9764 1511 with your confirmed order number & a despatch team staff member will be able to assist you.

Tracking your Parcel Click Here

After your parcel has been picked up, you will receive an e-mail from Australia Post with a tracking number for your item. Using the link above (also included in the e-mail), you can track the item 24/7. The tracking service will show all of the updates on your item as it makes its way to the delivery location.
Simply copy the tracking number from your e-mail into where it states “Enter tracking number” on the Australia Post site. If you did not receive a tracking number on your invoice please call Ausport on (03) 9764 1511 and a despatch team staff member will be able to assist you.

Items listed as ‘In Transit’

Some items may be listed on the tracking service as ‘In Transit’ with little or no updates since it was picked up from our warehouse. This simply means that it is still on the way to your local post office. If you do not see any updates on the tracking service after 5 business days, please contact Ausport on (03) 9764 1511 and a staff member will be able to contact Australia Post on your behalf for an update on your parcel.

Estimated Delivery Times

Depending on the delivery location & the delivery service used, the expected delivery time can vary between 3 – 15 business days after the order is placed. Below is a chart of estimated delivery times after the order has been placed based on your location.

LOCATION

ESTIMATED DELIVERY TIMES*

Melbourne metro

3-5 Business Days

Sydney metro

4-8 Business Days

Australian Capital Territory 

4-8 Business Days

Brisbane metro

4-10 Business Days

Adelaide metro

4-8 Business Days

Perth metro

6-12 Business Days

Tasmania

5-10 Business Days

Northern Territory

6-12 Business Days


*PLEASE NOTE:
 Once your parcel has left our warehouse, Ausport has no control over when your parcel will be delivered. The delivery times on our website are merely a guideline
given to us by Australia Post. Ausport also claims no responsibility for anything that may happen to your parcel while it is en route. Ausport will not issue refunds for any parcel that
is lost or damaged by any freight/courier company that your item is being delivered by.
  

COURIER (Melbourne Metropolitan only)

Ausport SuperStore can send your products via courier service within the Melbourne metropolitan area. 
Orders must be placed prior to 10am for same day delivery by the courier company. 
Please call 03 9764 1511 and speak to an Ausport staff member if you would like to utilise this service**.

**PLEASE NOTE! As previously stated, Ausport cannot guarantee any delivery time as the delivery of the item is out of our control once it has been picked up. Ausport claims no
responsibility for the delivery of services of express post & couriers and as such, Ausport will not issue refunds for delivery costs of items that did not meet expected delivery time frames.

International Shipping

For delivery outside of Australia the total delivery cost will be confirmed after we receive your order and check the destination.
(GST/Sales Tax is not applied to orders shipped outside of Australia)

For international orders, your local Customs Duty and/or Sales Tax and other taxes may be payable, please contact the customs office in your destination country for more information. 
(By law, Ausport SuperStore is required to declare the true value and nature of any products exported overseas)

Ausport SuperStore sends International parcels by Australia Post Express International Shipping only. If you would like a quote on shipping before placing your order, please email sales@ausport.com.au with the complete list of items & delivery address. All prices & shipping costs will be in Australian Dollars.